Contact us
There's a person at this end. If something isn't working, if you'd like to know what we hold about you, or if you're unhappy with how we've handled something, write to us and we'll answer.
How to reach us
For questions about LonelyNo, your subscription or your information, email us or write to our registered office.
Email: mark@wizardsoftware.co.uk
LonelyNo is operated by Wizard Software Ltd, registered in England and Wales. Company number 16914068.
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
What to expect
- We aim to reply within five working days. If your question needs looking into, we'll say so rather than go quiet on you.
- Write in your own words. You don't need to quote a policy, use any particular phrase, or explain yourself.
- We'll never ask you for a password, a card number, or the whole of your date of birth. If a message claiming to be from us asks for those, it isn't from us.
Your data, and how to ask about it
Wizard Software Ltd is the data controller for LonelyNo. You can ask for access to your information, correction, deletion, restriction or portability where applicable, and object to processing based on legitimate interests.
Write to the same address and say what you'd like — it helps if you put "data protection" in the subject line, so it reaches the right place quickly. We'll reply within one month, which is the time the law allows us. If a request is complicated, we may take longer, but we'll tell you before that month is up and explain why.
This costs you nothing, and asking doesn't affect your account in any way.
You can also request deletion of your account data online, including a free conversation before sign-up. Delete my data
If we get it wrong
Please tell us first, so we have a chance to put it right. But you never have to go through us. You can complain directly to the Information Commissioner's Office, the UK's independent regulator for data protection, at any point — including while we're still looking into it.
The ICO's website explains how to raise a concern, and their helpline number is on it. Complaining to them is free.
One thing this address isn't
It isn't a crisis line, and it isn't staffed overnight. If life feels unbearable, please call Samaritans on 116 123 — any time, day or night, free from any phone.