These terms apply to LonelyNo, operated by Wizard Software Ltd, registered in England and Wales, company number 16914068. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact us at mark@wizardsoftware.co.uk.
The service
LonelyNo provides text conversations with AI companions, groups you approve, and memory you can view and edit. Your first conversation is free, with no card required.
Your companion is software, not a human. Replies and saved notes can be mistaken. Check important facts independently and correct notes in What they remember. Companion replies do not change these terms, your subscription or your legal rights.
Groups begin only after you approve who joins and what starting information to share. They are conversations with AI characters, not a group of other human subscribers. Paid plans and the free demo include inbound AI voice calls from existing one-to-one companion threads, within the allowances above. There are no group or outbound calls. Microphone access is needed for a call; you can end it at any time.
What LonelyNo is not
LonelyNo is not therapy, counselling, medical care, a helpline or an emergency service. It is not supervised by clinicians, does not diagnose or treat conditions, and is not a replacement for human relationships or professional advice. We do not promise a particular personal or health outcome.
In an emergency, contact the emergency services on 999. Samaritans can be reached on 116 123, free, day or night.
Adults and account access
You must be 18 or over. The age confirmation is a declaration, not an independent age-verification check. If we learn that an account belongs to someone under 18, we will close it and refund payments made for it.
Keep sign-in links and account access private. Before sign-up, access to a free conversation depends on an identifier in your browser. Clearing it can remove your access to that conversation; it does not itself delete the data held by the service.
Price, renewal and cancellation
Your free demo includes 10 text messages and their replies across your circle, with no card, plus 5 minutes of companion voice shared across your circle. The introduction costs £19 for 90 days, then £19 a month, with 20 voice minutes per week shared across your circle. Unused weekly minutes expire without rollover. Or choose £49 a month for 3 hours per billing month, or £97 a month for up to 10 hours per billing month. Once your voice allowance is used, use any remaining free text messages, carry on with paid text, wait for renewal or choose an available upgrade. There are no extra per-minute charges. All plans include the same text, groups and editable memory. We email a reminder a week before the introduction becomes monthly.
The same text, groups and editable memory are included before and after monthly billing starts. Checkout shows the charge due now and when monthly billing begins. See Pricing.
Cancel anytime from [your account](/dashboard), following the cancellation steps shown there. There is no retention script and no character pleading. Cancellation stops renewal and you keep access for the time already paid for. Deleting your account is a separate choice.
Except where the law requires otherwise, unused time in a paid period is not automatically refunded on cancellation. This does not remove your statutory cancellation or refund rights.
If you are a UK consumer, you normally have 14 days from entering a service contract to tell us you wish to cancel. Email mark@wizardsoftware.co.uk or write to our registered office if you want to exercise that right or ask about a refund. You do not need a special form. Where you expressly requested service to begin during that period, the law may allow a proportionate charge for service supplied. These terms do not automatically waive your rights when you start chatting.
If we change the price for existing subscribers, we will give at least 30 days' notice and you can cancel before the change takes effect. A payer does not gain access to the subscriber's conversations.
Using the service
Use LonelyNo lawfully. Do not harass others, impersonate a real person deceptively, upload content you have no right to share, try to access another person's data, or interfere with the service.
We may apply proportionate usage or security controls to prevent misuse and keep the service reliable. Any material plan limit should be explained before purchase.
You retain your rights in what you submit. You allow us and our service providers to process it as needed to operate LonelyNo, subject to the Privacy notice. Do not assume an AI reply is unique or cleared of third-party rights.
Privacy and leaving
The Privacy notice explains conversations, memory, providers, retention and your rights. The Cookie notice explains browser storage.
You can view and change saved notes at any time. Delete my data explains what will be removed and asks you to confirm before removing your application account data and ending the subscription. Some payment, security, legal and supplier records may remain as described in the Privacy notice.
Availability and our responsibility
We aim to provide LonelyNo with reasonable care and skill. We cannot guarantee uninterrupted access, error-free replies or that every saved fact will be accurate. We may need to interrupt the service for maintenance, security or faults.
We are responsible for reasonably foreseeable loss caused by our failure to use reasonable care and skill. LonelyNo is a personal consumer service; we do not accept responsibility for business losses arising from its use.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything the law does not allow us to exclude. Your statutory rights, including remedies where a service is not supplied with reasonable care and skill, remain.
Ending the service and changes
You may stop using LonelyNo, cancel renewal or delete your account at any time. We may suspend or close an account for serious or repeated breaches, security risks, under-age use or where required by law. Any statutory refund rights remain.
We may update these terms as the service or law changes. Material changes affecting an existing subscription will be explained in advance where required; a dated update alone does not remove rights you already have.
Contact, complaints and law
For service complaints, cancellation questions or data requests, email mark@wizardsoftware.co.uk or write to Wizard Software Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We aim to answer ordinary correspondence within five working days. Data-rights response times are explained in the Privacy notice.
English and Welsh law governs these terms. Mandatory consumer protections where you live still apply. You can bring a consumer claim in the courts available to you under applicable law, including your local courts in Scotland or Northern Ireland where relevant.
Picture requests: 5 before payment, 20 per week on the introductory/monthly £19 plan, 60 per week on the £49 plan, or 150 per week on the £97 plan. Allowances are shared across your circle. Each submitted request counts once, including rejected or failed images. Surprise pictures, the ones your companions choose to send, are a gift: they never count against an allowance or use a picture pack, and they are occasional rather than promised. Paid allowances reset Monday at 00:00 UTC without rollover. Deleting a picture or changing plans does not clear the requests already used that week. Pictures are generated, non-explicit character scenes; requests and results remain subject to image checks.
Verify your email after trying the demo to double its total allowance once. What you have already used still counts. Tips and offers by email are optional.
At the introductory checkout, you can also choose 100 extra picture requests for £9 once. They stay until used, while subscribed. The pack does not renew.